Privacy Policy CK44 —
Your Data, Our Responsibility

1 Introduction

CK44 ("we", "Platform" or "ck44") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you register, access, or use the ck44 platform via our website, mobile app, or any other official channel.

This document is drafted in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and represents ck44's commitment to transparency in user data management. We believe that member trust is our most valuable asset, and the protection of your personal data is the highest priority in every operational decision we make.

This Privacy Policy applies to all users of the ck44 platform, whether you are a casual visitor, a registered member, or a member of our VIP programme.

2 Information We Collect

CK44 collects various types of information depending on how you interact with our platform. The following are the data categories we collect and their purposes:

3 How We Use Your Data

Every piece of data we collect is used for legitimate and transparent purposes. ck44 uses your personal information for the following:

• Identity Verification (KYC): Verifying your identity to meet anti-money laundering (AML) and KYC compliance requirements set by regulatory bodies.
• Account Management: Creating, maintaining and managing your account on the ck44 platform, including processing deposits and withdrawals.
• Customer Service: Answering enquiries, resolving complaints and providing you with effective technical support.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access and activities that violate ck44 Terms and Conditions.
• Service Improvement: Analysing platform usage patterns to improve the user experience, introduce new features and optimise platform performance.
• Marketing Communications: Sending you promotional information, bonus offers and the latest ck44 news — only if you have consented to receive them.
• Legal Compliance: Fulfilling our obligations under applicable laws and regulations, including retaining financial transaction records for the period required by law.

We will not use your data for any other purpose not stated here without obtaining your consent first. If we need to use your data for a new purpose, you will be notified and given the opportunity to object.

4 Information Sharing

CK44 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where your information may be shared, namely:

• Service Providers: We work with trusted third-party providers such as payment processors, KYC service providers, cloud service providers and analytics companies. All third parties are required to comply with strict data protection standards and are not permitted to use your data for their own purposes.
• Legal Requirements: We may disclose your information to government authorities, law enforcement or regulatory bodies when required by law, court order or valid legal process.
• Rights Protection: In cases where disclosure is necessary to protect the rights, property, or safety of ck44, our members, or the public from fraud or illegal activity.
• Business Transfers: If ck44 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance via email or a prominent notice on the platform.

5 Cookies & Tracking Technologies

The ck44 platform uses cookies and similar tracking technologies to enhance user experience and gather usage statistics. Cookies are small text files stored on your device when you browse the ck44 platform.

• Essential Cookies: Required for core platform functions such as login, session verification, and language preference settings. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform, such as the most frequently visited pages and error messages. This data is used to improve platform performance.
• Functional Cookies: Enables the platform to remember your preferences such as username, display settings and game preferences to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall traffic patterns and user behaviour for the purpose of improving ck44's services.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect certain features of the ck44 platform. For more information on managing cookies, refer to your browser's help documentation.

6 Data Security

CK44 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ck44 servers is protected with banking-grade encryption.
• Two-Factor Authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorised access.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Internal Access Controls: Only authorised ck44 staff with a legitimate operational need may access member personal data. All access is logged and periodically audited.
• Secure Servers: Our data is stored in data centres that meet international security standards with both physical and digital protections.
• Regular Security Testing: We conduct regular penetration testing and security audits to identify and address potential system vulnerabilities.

7 Data Storage & Deletion

CK44 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. Our data retention policy is as follows:

• Active Account Data: Retained for the duration your account is active plus the additional retention period required by applicable law.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date in accordance with Malaysia's financial and anti-money laundering legislation.
• KYC Records: Identity verification documents are retained for the period stipulated by the relevant regulatory body after account closure.
• Communication Logs: Customer support communication records are retained for three (3) years for dispute resolution and service improvement purposes.
• Marketing Data: If you withdraw consent for marketing communications, your data will be removed from our mailing list within 30 business days.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using methods that ensure the data cannot be recovered.

8 Your Rights as a User

Under Malaysia's PDPA and ck44's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the ck44 support team via Live Chat on the platform or our official email. We will process your request within 30 calendar days from the date of receipt.

9 Children's Data

The ck44 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If you believe a minor has registered an account on our platform, please contact us immediately so we can take appropriate action, including closing the account and deleting all related data.

Parents and guardians who discover that a minor under their care has accessed the ck44 platform are urged to report this to our support team without delay. We take child protection seriously and will respond promptly to any such report.

10 Privacy Policy Changes

CK44 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Whenever significant changes are made, we will:

• Updating the "Last Updated" date shown at the top of this document.
• Sending a notice to your registered email address at least 7 days before the changes take effect.
• Displaying a prominent notice on the ck44 platform homepage for an appropriate period.

Continued use of the ck44 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account before they take effect.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how ck44 handles your personal data, our team is ready to assist. You may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the ck44 platform — the fastest way to get a response.
• Support Email: Submit your written enquiry to the official ck44 email address. We are committed to responding within 24 hours on business days.
• FAQ Section: For frequently asked questions related to privacy and account security, visit our FAQ page for instant answers.

When contacting us regarding a data request, please include your full name, ck44 account username, and clear details of your request so we can process it promptly and accurately. Your identity will be verified before any information is shared or action is taken.